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McGuff 503B FAQ

FAQs

This FAQ provides answers to the most common questions asked by pharmacies, hospitals, licensed IV hydration clinics, clinics, physician practices, surgery centers, government healthcare facilities, and international partners working with McGuff Outsourcing Solutions.

General Questions

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What is McGuff Outsourcing Solutions?

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McGuff Outsourcing Solutions is an FDA-registered 503B outsourcing facility that manufactures sterile compounded drug products under current Good Manufacturing Practice (cGMP) standards for use by licensed healthcare facilities.

Who can order from McGuff Outsourcing Solutions?

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McGuff Outsourcing Solutions supplies sterile drug products only to:

  • Pharmacies
  • Hospitals
  • Clinics
  • Licensed IV hydration clinics
  • Physician practices
  • Surgery centers
  • Government medical facilities
  • Other licensed healthcare providers

McGuff Outsourcing Solutions does not sell directly to consumers or patients.

Are McGuff Outsourcing Solutions products FDA-approved?

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No. 503B compounded products are not FDA-approved, but they are manufactured under Section 503B of the Federal Food, Drug, and Cosmetic Act and must comply with full cGMP requirements, including sterility, endotoxin, potency, and container-closure integrity inspection.

Ordering and Account Questions

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How do I set up an account?

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To establish an account, healthcare facilities provide:

  • Facility license
  • Authorized purchaser information
  • Shipping and receiving details

McGuff Outsourcing Solutions onboarding specialists guide all customers through the credentialing process.

How do I place an order?

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Orders may be placed through:

  • McGuff Outsourcing Solutions Customer Support: 1-877-444-1133
  • Email ordering (for registered customers)

All orders undergo license and compliance verification.

Can multiple staff members order for the same facility?

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Yes. McGuff Outsourcing Solutions can register multiple authorized purchasers. Updates can be made at any time through Customer Support.

Where can I find product pricing?

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Pricing is available to registered customers upon request and may vary by product, batch, and availability.

Product & Quality Questions

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How do I obtain a Certificate of Analysis (COA)?

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COAs are available:

  • On the McGuff Outsourcing Solutions Downloads page (for many products)
  • By request through Customer Support at 1-877-444-1133

COAs are provided for the specific batch shipped.

What quality testing does McGuff Outsourcing Solutions perform?

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All sterile drug products undergo:

  • Sterility testing
  • Endotoxin testing
  • Potency (assay) testing
  • Container-closure integrity inspection
  • Visual inspection for particulates and defects

Only batches that meet all quality specifications are released by the Quality Unit.

Where can I find storage and handling information?

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Product-specific storage conditions are listed on:

  • Product labels
  • Safety Data Sheets
  • Product specification documents

Many products require refrigerated, controlled room temperature, or light-protective storage.

What if I have a product complaint or concern?

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Contact McGuff Outsourcing Solutions Customer Support at 1-877-444-1133. A formal investigation will be initiated per cGMP requirements.

Shipping & Handling Questions

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Are shipments temperature controlled?

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Yes. Products requiring special temperature conditions are shipped using validated cold-chain packaging and Good Distribution Practices (GDP) guidelines.

Will I receive tracking information?

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Yes. Tracking is provided for U.S. and international shipments. It is available on our website and through our U.S.-based Pharmaceutical Customer Support Specialists.

What should I do if my shipment arrives damaged or warm?

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Contact McGuff Outsourcing Solutions within 48 hours of receipt so we can evaluate and resolve the issue promptly.

International Shipping Questions

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Does McGuff Outsourcing Solutions ship internationally?

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Yes. McGuff Outsourcing Solutions ships sterile 503B compounded drug products internationally where lawful.

What export documents are available?

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Upon request, McGuff Outsourcing Solutions can provide:

  • Certificate of Analysis (COA)
  • Certificate for Foreign Government (CFG)
  • Certificate of Pharmaceutical Product (CPP)
  • Certificate of Free Sale
  • Certificate of Origin
  • Other regulatory documents requested by foreign authorities

Who handles duties, taxes, and import permits?

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The international customer (or their customs broker) serves as the Importer of Record and is responsible for all import compliance requirements.

Returns, Recalls, & Safety Questions

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Does McGuff Outsourcing Solutions accept returns?

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Your total satisfaction is 100% guaranteed. McGuff Outsourcing Solutions proudly stands behind all products we manufacture and the service we provide. We are committed to ensuring that every customer receives courteous, professional, and responsive support with each order and interaction.

If a product or service experience does not meet your expectations, please contact us and we will make every reasonable effort to resolve the issue promptly. Our U.S.-based Pharmaceutical Customer Support Specialists handle all order and account inquiries, while our licensed Pharmacists are available for professional consultation on product use, development, and therapeutic questions.

All concerns must be arranged within 15 days of receipt. Please call 1-877-444-1133, and our U.S.-based customer service team will assist you.

Due to the nature of sterile compounded products, returns are accepted only when:

  • The product was shipped in error
  • McGuff Outsourcing Solutions directs a return for quality reasons
  • A regulatory recall occurs

All returns require prior written authorization.

How does McGuff Outsourcing Solutions manage recalls?

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In the event of a recall, McGuff Outsourcing Solutions:

  • Notifies affected customers
  • Provides written instructions
  • Covers reasonable return shipping costs if appropriate

How do I report an adverse event or product issue?

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Contact McGuff Outsourcing Solutions at 1-877-444-1133 or report through the FDA MedWatch program at www.fda.gov/medwatch.

503B Outsourcing Facility Questions

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What is a 503B outsourcing facility?

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A 503B outsourcing facility:

  • Compounds sterile drugs under full cGMP
  • Is inspected by the FDA
  • May produce large batches without patient-specific prescriptions
  • Performs full sterility, potency, endotoxin, and integrity testing

How are 503B products different from 503A pharmacy compounds?

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503B: cGMP manufacturing, batch testing, interstate distribution

503A: Made by traditional pharmacies, patient-specific prescriptions required

Regulatory & Licensing Questions

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Is McGuff Outsourcing Solutions DEA-registered?

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McGuff Outsourcing Solutions does not currently ship controlled substances internationally and will only do so domestically if future DEA registration is obtained.

What documentation is required to order McGuff Outsourcing Solutions products?

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For U.S. customers:

  • Facility license
  • Authorized purchaser information
  • Shipping address details

For international customers:

  • Import permits
  • Country-specific regulatory approvals
  • Licensed foreign wholesaler or distributor authorization

Do you have a question that hasn't been answered?

Send it to us and we will respond promptly.

Contact Us

Support times 7:00 a.m. - 5:30 p.m. PT

Coronavirus (COVID-19)

Due to the Coronavirus (COVID-19) outbreak worldwide, the global demand for some Personal Protective Equipment (PPE) is exceeding current supply availability.

In addition, the manufacturing of the PPE and many other wound care/infection prevention products have been impacted by the global response to the Coronavirus. While you may see product availability reduction in the near-term, please be assured that we at McGuff Medical are continuing to work diligently to ensure an uninterrupted supply of products and alternative products to you.

Additionally, in order to ensure healthcare providers have access to the PPEs they need, the McGuff Company is temporarily limiting PPEs to healthcare providers.

As always, please feel free to reach out to our McGuff Customer Service team with any questions that you may have.

Click here for updates regarding Coronavirus Pandemic and Your Supplies and a message from our President